Verify That the Correct Items Were Delivered

Start by comparing the delivered furniture with your invoice, receipt, or order confirmation. This confirms that the furniture you received matches what you ordered.

Check:

• Product model
• Size and dimensions
• Colour or fabric selection
• Quantity of items
• Accessories or add-ons
• Package items, if you ordered more than one piece

This step is especially important when receiving multiple items at once. If you ordered a full-room or whole-home package, check each item one by one instead of assuming everything is correct.

For customers receiving many pieces in one delivery, our complete home furniture package guide can help clarify what is normally included in a complete furnishing plan.

Inspect for Visible Damage

Before signing off where possible, inspect all visible surfaces carefully. Furniture can sometimes be scratched, dented, chipped, or damaged during handling or transportation.

Look for:

• Scratches
• Dents
• Chips
• Cracks
• Torn upholstery
• Loose stitching
• Water marks
• Broken corners

Pay extra attention to corners, legs, armrests, tabletop surfaces, cabinet edges, and wardrobe doors. These areas are more likely to be affected during moving and placement.

If you notice any damage, take clear photos immediately and inform the delivery team or support contact as soon as possible.

Check Upholstery Quality

For sofas, dining chairs, upholstered bed frames, and fabric furniture, inspect the upholstery from different angles. Some issues are easier to see under home lighting than in the showroom.

Check for:

• Fabric colour consistency
• Loose threads
• Torn areas
• Uneven stitching
• Wrinkles or unusual sagging
• Cushion alignment
• Stains or marks

Minor creases may settle after transportation, but visible tears, major stains, or uneven workmanship should be documented immediately.

Test Stability and Structure

Furniture should feel stable, balanced, and safe once placed in your home. Gently test the item before the delivery team leaves.

For tables, chairs, cabinets, wardrobes, and bed frames, check for wobbling, loose joints, uneven legs, unstable surfaces, and unusual sounds. For sofas, sit on different seats and check whether the support feels consistent.

A stable structure matters because loose or uneven furniture can affect comfort, safety, and product lifespan. For general quality inspection tips, our guide on how to check furniture quality before buying may also help customers understand what strong furniture should feel like.

Confirm Assembly Quality

If installation is included or applicable, inspect the completed assembly before the delivery team leaves. Poor assembly can lead to wobbly furniture, misaligned doors, loose fittings, and reduced durability.

Check whether:

• Screws and fittings are tightened properly
• Doors and drawers are aligned
• Shelves sit securely
• Bed frames feel stable
• Wardrobes slide or open smoothly
• TV cabinets stand level
• Dining tables and chairs do not wobble

Open and close drawers, cabinet doors, storage compartments, and sliding parts several times. Everything should move smoothly without unusual resistance, scraping, or noise.

For customers preparing for a move-in delivery, our furniture delivery checklist before moving covers what to prepare before delivery day.

Check Placement and Fit

After the furniture is placed, check whether it fits the intended space safely and comfortably. This section should be checked after arrival, not only before delivery.

Confirm that:

• Walkways remain clear
• Doors can open fully
• Drawers and cabinets have enough opening space
• The furniture does not block power outlets
• The item does not press too tightly against walls or windows

This is especially useful for sofas, wardrobes, dining tables, TV cabinets, and bed frames. For more detailed room and access planning, customers can refer to our furniture measurement guide.

Inspect Glass and Mirror Components

Furniture with glass or mirror parts should be checked carefully. Even small chips or cracks should be reported because they can become safety concerns later.

Check for:

• Cracks
• Chips
• Surface scratches
• Loose fittings
• Sharp edges
• Uneven installation

This applies to wardrobes, dressing tables, display cabinets, dining tables, and TV cabinets with glass or mirror features.

Test Moving Components

Furniture with moving parts should be tested before the delivery is completed. Moving mechanisms affect safety, comfort, and daily use.

Test items such as:

• Recliner sofas
• Sofa beds
• Extendable dining tables
• Storage beds
• Sliding wardrobe doors
• Drawers
• Lift-up compartments
• Cabinet hinges

Open and close each moving part fully. If anything feels stuck, uneven, noisy, or unsafe, document it immediately.

Take Photos Immediately

Photos are useful if warranty or after-sales support is needed. Take photos before the delivery team leaves, especially if you notice damage, missing parts, or assembly concerns.

Take photos of:

• The full furniture item
• Close-up defects
• Corners, edges, and legs
• Upholstery and stitching
• Damaged packaging, if any
• Invoice or delivery note

If customers notice an issue, they should contact our support team with photos, order details, and delivery documents. Clear information helps the support team review the case more efficiently.

Understand the 1-Year Warranty and After-Sales Support

Before completing delivery, make sure you understand the warranty and reporting process. At Caler Home, we provides 1-year warranty support, so customers should keep their order details, delivery documents, and product photos safely after receiving furniture.

If an issue appears, clear photos, order details, and delivery documents can help our support team review the case more efficiently.

Ask about:

• Warranty coverage
• Defect reporting timeline
• Repair or replacement process
• Required documents or photos
• Maintenance recommendations
• After-sales contact details

Most furniture retailers have specific reporting procedures, so prompt inspection is important. Our guide on furniture warranty questions can help customers ask the right questions about coverage and support.